Privacy Policy
Last updated: April 14, 2026
Wild Grid operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Wild Grid is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process payments, fulfill orders, manage your account, arrange shipping, process returns, and improve your shopping experience.
Marketing and Advertising. We may use your personal information to send promotional communications and relevant advertisements.
Security and Fraud Prevention. We use personal information to maintain secure transactions, authenticate accounts, and prevent fraud or malicious activity.
Communicating with You. We use your personal information to provide customer support and respond to your inquiries.
Legal Reasons. We may use your personal information to comply with applicable law, legal obligations, and policy enforcement.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:
- Shopify, vendors, and service providers who support our business operations
- Marketing and advertising partners
- Third parties where required to fulfill your requests
- Affiliates or corporate group entities
- Legal authorities where required by law
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information submitted to the Services may be transmitted to Shopify and relevant third parties for operational purposes.
To learn more about how Shopify uses your personal information and your available privacy rights, please visit: https://privacy.shopify.com/en
Third Party Websites and Links
Our Services may include links to third-party websites. We are not responsible for the privacy, security, or practices of third-party platforms.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority.
Security and Retention of Your Information
No method of transmission or storage is completely secure. We take reasonable measures to protect your information but cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have rights relating to access, correction, deletion, portability, and communication preferences regarding your personal information.
Complaints
If you have concerns about how your personal information is handled, please contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be stored or processed outside your country of residence where permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Contact
Questions about this Privacy Policy should be sent to us using the contact details below:
Business Name: Wild Grid
Business Address: 312 Pennant Hills Rd, Pennant Hills NSW 2120, Australia
Customer Service Opening Times:
Email: info@wildgrid.com.au
Phone: (02) 8425 2109
Monday to Friday: 08:00 - 17:00 (AEST)
Saturday: 08:00 - 14:00 (AEST)
We aim to respond to your inquiries within 24 hours.